Terms of Sale

Before you order

Check the exact product, edition, license term, deployment mode, quantity and total price. Contact us before purchase if your organisation requires a particular device arrangement, offline setup, invoice format or delivery deadline.

1. Seller and scope

The seller is Drone Emotions Srl, which operates djiterrasoftware.com.

These terms concern software-license purchases from the seller. They do not replace the manufacturer’s software license agreement. Any separately ordered training, consultancy or other service must have its scope and price stated in the relevant offer.

A consumer is a natural person purchasing for purposes outside their trade, business, craft or profession. Business and institutional purchases may have different applicable rights. Nothing in these terms excludes mandatory protections.

2. What you are purchasing

A software license provides the entitlement described for the selected product. It does not transfer ownership of the software or its intellectual property. The following details should be checked together:

• Edition: for example Standard or Flagship.
• Term: the fixed period or perpetual entitlement stated in the product.
• Deployment: the online or offline designation, where offered.
• Quantity and device entitlement: the number of licenses and applicable manufacturer restrictions.
• Included applications: additional software is included only where expressly identified in the purchased bundle.
• Updates and assistance: any included entitlement or service expressly stated for that purchase.

A perpetual license describes the duration of the purchased entitlement; it is not a promise of every future edition, feature or additional application. Fixed-term licenses expire according to their entitlement. Activation dates, device binding and access to updates follow the applicable manufacturer terms and product designation.

Review our License Guide, System Requirements and Supported Drones & Sensors. Project guidance does not substitute for the exact entitlement purchased.

3. Placing and confirming an order

Provide accurate billing, contact and end-user details. Before submitting an order, review the product designation, quantity, total payable, tax information and delivery arrangements. If you order on behalf of an organisation, you must be authorised to do so.

The automated WooCommerce order confirmation email constitutes acceptance of your order by Drone Emotions Srl and confirms the conclusion of the sales contract. The order confirmation identifies the product and agreed commercial conditions. Acceptance of the order and confirmation that payment has cleared are separate matters; license release follows the payment arrangements stated below.

Keep the confirmation, invoice, applicable terms and delivery message. Report an incorrect product, quantity, address or billing detail promptly so that it can be reviewed before license issuance.

If a product or price error is discovered before acceptance, we will explain it and request your agreement to any corrected offer. If the order is not accepted, amounts received for it will be refunded. An accepted order remains subject to the agreed terms and applicable rights.

For quotations, the stated validity, scope, payment schedule and any agreed delivery deadline apply to the offer. Changes to an accepted purchase require agreement or an applicable legal basis.

4. Prices, currency, taxes and invoices

Prices on this store are stated in US dollars (USD). Where a price is labelled “Excl. Tax”, that figure excludes tax. The customer must be informed of the total payable, including applicable taxes and any seller charges, before being bound by the order. Consumer-facing price information must meet the applicable requirements.

Tax treatment depends on the transaction and verified customer information. A foreign address or VAT number does not by itself establish an exemption. For a company purchase requiring a particular VAT treatment, contact us before payment and provide the relevant billing details for verification.

Drone Emotions provides an invoice for the purchase. Enter the correct legal name, address and tax details. If the payment currency differs from your card or bank-account currency, your provider may apply its own conversion rate or fees.

5. Payment methods

The methods offered for an order are those available at checkout or agreed in the quotation. The website offers payment by credit card, PayPal or bank transfer, subject to availability for the transaction.

License release follows confirmation of the required payment and completion of any necessary order checks, unless different payment terms have been agreed in writing. A transfer receipt does not necessarily mean funds have reached the seller. For bank transfers, use the payment instructions supplied for the order and include its reference.

Do not send card passwords, security codes or banking credentials to our support team. Payment-provider verification may need to be completed through that provider’s own interface.

6. Digital delivery and timing

Software licenses are delivered electronically to the email address associated with the order. The message contains the activation code, exchange information or instructions applicable to the product. This purchase does not include a physical parcel unless separately stated.

Estimated delivery is 1–2 hours on business days, following confirmation that payment has cleared and receipt of the complete billing and end-user information required to issue the license. Orders received on non-business days are processed on the next business day. This estimate depends on license availability and completion of any necessary order checks; it is not a guaranteed delivery deadline. Any specific delivery terms agreed in writing for an order apply. If a deadline is essential, obtain written confirmation before ordering.

Check your inbox and spam folder. If the delivery message has not arrived within the agreed period, email the seller with the order reference. If supply cannot be completed, we will notify you and address cancellation or reimbursement as required by the contract and applicable law.

Delivery of an activation code and successful software activation are separate stages. Contact us if a delivered code is incorrect, missing or cannot be used for the entitlement ordered.

7. Activation and manufacturer terms

DJI manages software activation and the applicable account, device-binding and entitlement procedures. Choose the intended DJI account and processing computer before activating the license. Follow the instructions for the exact online or offline product.

Do not assume that one license permits unrestricted sharing, simultaneous use on multiple computers or automatic transfer to replacement hardware. These matters depend on the manufacturer’s terms. Offline exchange and hardware changes require particular care.

For preparation, use our Installation & Activation Guide and the official DJI Terra FAQ. The software agreement provided by DJI governs use of the software; it does not remove the seller’s obligations or your mandatory rights under the sales contract.

8. Order changes and business cancellations

Contact us as soon as possible if you need to correct or change an order. Issuance, redemption, account association or activation can limit the technical options for changing a license. We will assess what is possible for the specific product.

For business or institutional purchases, a change-of-mind cancellation or exchange is subject to any applicable law and the written commercial agreement. A cancellation request is not a confirmation that the order has been cancelled. Manufacturer restrictions do not automatically remove remedies for a license supplied incorrectly or not in accordance with the contract.

The consumer withdrawal rules in the next section are separate from discretionary business cancellations.

9. Consumer withdrawal and refunds

Where applicable consumer law provides a right of withdrawal for digital content supplied without a physical medium, the ordinary period is 14 days from conclusion of the contract. Mandatory extensions and exceptions remain applicable.

For paid digital content, loss of that right after supply begins requires the consumer’s prior express consent to early supply, acknowledgement of the resulting loss of withdrawal rights, and the required contract confirmation. These terms alone do not obtain that consent. Sending a code does not, by itself, establish that every legal requirement has been met.

To withdraw where entitled, send a clear statement to info@dronemotions.net or the seller’s postal address before the deadline. The optional form below may be used. For a valid withdrawal, reimbursement is due within 14 days of notification, normally by the original payment method unless otherwise agreed without cost to the consumer.

Expiry or lawful loss of withdrawal rights does not remove remedies for defective or non-conforming digital content.

10. Supply problems, conformity and support

If the supplied product does not match the order, activation fails or the software appears non-conforming, contact Drone Emotions with the order reference, entitlement designation and a description of the problem. Include relevant error messages without disclosing passwords or banking credentials.

Consumers retain applicable statutory rights concerning digital content and digital services. Remedies can include bringing the content into conformity and, where the legal conditions are met, a price reduction or termination. Applicable update obligations are also preserved. Manufacturer assistance does not replace remedies against the seller.

Reseller guidance, manufacturer product support and separately purchased training are different services. Additional training or project processing is included only when expressly stated in the purchase. Software output depends on inputs, equipment and processing choices; we do not promise a particular reconstruction result unless it is expressly agreed.

Contact us to discuss a delivery, activation, invoice or product complaint. We will review the facts and explain the proposed next step.

11. Applicable law and disputes

These sales terms are governed by Italian law. Where mandatory consumer protections of another applicable jurisdiction apply, this choice does not deprive the consumer of those protections.

Disputes may be raised first with the seller through the contact details above. Statutory remedies and access to competent courts remain available. Nothing in these terms imposes an exclusive court or arbitration arrangement that overrides mandatory consumer rights. Any separately agreed business dispute arrangement must be reviewed for the particular contract.

12. Privacy, records and changes

Personal-data processing is explained in our Privacy Policy and the full notice linked there. Acceptance of sales terms is separate from consent to optional marketing.

The terms and agreed product information applicable when the contract is concluded should be retained with its confirmation. Later website changes do not automatically alter an existing contract. Specific written terms agreed for an order must be read with these terms and cannot override mandatory rights.